Video Calls
Sometimes when we return your telephone call we may be able to better understand your problem if we can see you virtually.
We now carry out remote video consultations (much like face time etc) where you can both speak to, and see, the GP on your mobile device.
We may also ask you to send a picture in for us to look at, e.g. of your rash or sore throat.
We use a service called AccuRx for this. Answers to some common questions are available on the AccuRx patient website.
REMOTE VIDEO CONSULTATION – We will send you a text message with a link to a website – you click on the link and it connects us online. This video shows you how to start the video consultation.
SENDING A PICTURE – If we request for you to send a picture, this video will show you how to send us one. You may also find this video useful about how to send us a clear picture of the back of your throat.
Text Messaging
AccuRX and MJOG
As well as being able to offer remote video consultations as mentioned above, AccuRx also allows us to send one-off text messages to patients.
We can use a wide variety of pre-defined templates, compose our own message, send you healthcare links to information available on the NHS website, and can even send attachments to you if it is appropriate e.g. sicknotes.
AccuRX can be used to initiate questionnaires for us to find out how you are getting on with your health conditions. The info is sent back to us and added to your medical records.
We can also use MJOG to send communications out to a large number of patients at once.
You will receive texts via MJOG for general info that all patients might need to know or for large campaigns such as flu season or Covid 19 vaccination.
