Coulby Medical Practice

Welcome to Coulby Medical Practice

How To Register At The Practice

You can register by bringing along your NHS medical card or completing a form available from reception. Changes introduced nationally in April 2008 mean that patients will be registered with “a practice” rather than with a particular GP. You can choose to see any GP in the practice, but you will also be assigned with a ‘usual’ GP. We can make a note on your records if you prefer to see a particular doctor or nurse.

We request that new patients undertake a health check with a practice nurse.  When you request to register you will be given some forms to complete at home.  Please bring these, your medical card and a urine sample, along to your nurse health check.

Note that you must live within our practice boundary area to be able to register with us. Please ask reception and this will be checked. If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you will need to find a doctor in your new area. There are instructions on what to do when you move to a new area on the back of your NHS medical card.

Appointments

**If you are booking an appointment via an app or online via Patient Access then please visit this page before doing so.**

Our doors are open 8.30 am – 6.00pm Monday to Friday.
Telephone lines are open from 8.00 am – 6.00pm Monday to Friday.

*To reduce call wait times between 8.00am and 10.00am (when staff are dealing with appointment requests) please call after 10.00am for test results or other queries.*

To see one of our doctors, nurse practitioner or nurses, please call within these hours to arrange an appointment. The Practice now operates a new system, whereby the doctor of your choice will call you back to speak to you before booking your appointment. This enables you and the doctor, to arrange a mutually convenient time.

It may be possible, if you wish, to deal with your problem by phone. If this option appeals to you, please ask the doctor, and we will be more than happy to try and help. Like you, we value continuity of your care. If possible, please try and request the same doctor who has previously dealt with you.

To read more about this system, please see the link below.

There are 3 ways you can book an appointment:

• Telephone – 01642 746800 – it is advisable to contact the surgery early for a same day call back.
• Computer/Mobile – visit Patient Access at https://www.patientaccess.com/ to arrange a range of appointments, or use the NHS App.
• In person – You can come into surgery and request a call back. Surgery doors open at 8.30am

EXTENDED HOURS FROM 1  JULY 2019

We are now offering extended hours appointments for our patients every weekday evening  between 7-7.30pm and a Saturday morning 8-10am.

We have sub-contracted this service to ELM Alliance and patients will be seen in booked appointments at Bluebell Medical Centre, Trimdon Avenue, Acklam, Middlesbrough, TS5 8SB.

Please speak to one of our receptionists for more details or to book an appointment.

LOCAL GP EXTENDED HOURS CENTRES:

NHS South Tees CCG has invested in local helath services and from 1 April 2017 4 new centres, offering extended GP hours from 6pm to 9.30pm Monday to Friday and 8am to 9.30pm weekends and bank holidays will be available.

The centres are in North Ormesby, Linthorpe, Redcar Primary Care Hospital and East Cleveland Hospital in Brotton.

The centres operate an appointment based system – you wont be able to just walk in.

The service will be operated by local GPs you can make an appointment by:

• Telephone your GP Surgery – we have access to appointments in extended GP Centres
• Telephone NHS 111 – They have access to appointments in hours or in extended hours hubs

If you have an urgent need after 9.30pm telephone NHS 111 and they will direct you to the most appropriate service.

More information can be found at   http://www.southteesaccessresponse.nhs.uk

 You can also view this video about the STAR scheme

https://youtu.be/3eYxzdmmNy8