Coulby Medical Practice

There are 3 ways that you can book an appointment with us:

• Telephone – it’s advisable to contact the surgery as early as you can.
• In person – come into the surgery and request a call back.
• Computer/Mobile – use the NHS App* or visit Patient Access* to arrange a range of appointments, telephone or face to face.

*If you are using the NHS app or Patient Access, then you must follow the instructions on THIS PAGE before booking an appointment. Failure to do this may cause you to have to rebook your appointment.

If you are calling us for test results or for other queries, please call us after 10.00am. Our staff are dealing with appointment calls between 8.00am and 10.00am, so this may reduce your call wait time. To ensure confidentiality, we only release results to the patient themselves, unless alternative arrangements have been agreed in writing beforehand.

The Practice operates a system whereby the doctor of your choice will call you back to speak to you before booking your appointment. This enables you and the doctor, to arrange a mutually convenient time. It may be possible if you wish, to deal with your problem by phone rather than with a face to face appointment. If this option appeals to you, please ask the doctor. We will be more than happy to try and help.

Like you, we value continuity of your care. Please try and request the same doctor who has previously dealt with you, if possible. We can only see one problem per consultation; this will keep us running on time and allows more patients to access our care.