*PLEASE NOTE THAT OUR PHONELINES WILL BE DOWN FROM 12.30-1.30pm (approx.) on FRI 18th OCT*
Our Telephone lines are open 8.00 am – 6.00 pm Monday to Friday.
Our Doors are open 8.30 am – 6.00 pm Monday to Friday.
We offer some Extended Hours Appointments – call reception for details.
There are 3 ways that you can book an appointment with us:
*If you are using the NHS app or Patient Access, then you must follow the instructions on THIS PAGE before booking an appointment. Failure to do this may cause you to have to rebook your appointment.
If you are calling us for test results or for other queries, please call us after 10.00am. Our staff are dealing with appointment calls between 8.00am and 10.00am, so this may reduce your call wait time. To ensure confidentiality, we only release results to the patient themselves, unless alternative arrangements have been agreed in writing beforehand.
The Practice operates a system whereby the doctor of your choice will call you back to speak to you before booking your appointment. This enables you and the doctor, to arrange a mutually convenient time. It may be possible if you wish, to deal with your problem by phone rather than with a face to face appointment. If this option appeals to you, please ask the doctor. We will be more than happy to try and help.
Like you, we value continuity of your care. Please try and request the same doctor who has previously dealt with you, if possible. We can only see one problem per consultation; this will keep us running on time and allows more patients to access our care.
Coulby Medical Practice are offering Extended Hours appointments 7.00 – 7.30 pm Monday to Friday, and 8.00 – 10.00am Saturday, at the Bluebell Medical Centre, Trimdon Avenue, Acklam, Middlesbrough, TS5 8SB. We have sub contracted this service to ELM Alliance. Please speak to one of our receptionists for more details or to book in.
Telephone 999 if you require urgent care and are in a life threatening situation.
If your problem is less urgent, or if you need care outside of our hours, please telephone 111 or visit http://111.nhs.uk.
The NHS 111 team will assess you over the phone and determine the best course of action. They have the ability to give you an appointment at one of four South Tees Access Response (STAR) centres: Bluebell Medical Centre in Acklam, North Ormesby Health Village, Redcar Primary Care Hospital, and East Cleveland Hospital in Brotton.
These centres operate an appointment based system, so you won’t be able to just walk in. Please note that Coulby Medical Practice can also offer some appointments via the STAR service. We will allocate these if and when they are available, if we are unable to meet your needs or can’t provide you with an appointment when you call the practice.