Named GP allocation
All patients have now been allocated a named GP. This GP has overall responsibility for the care and support the surgery provides for you but does not prevent you from seeing any GP in the practice as you currently do.
We are in the process of informing all patients of their named GP.
Patient Access
All patients can now use online Patient Access. This will give you the facility to book telephone consultation appointments, cancel existing appointments, view and order repeat prescriptions and view a brief summary of your medical record. More information in the news section.
Electronic Prescription Service
The Practice have the facility to send your prescription electronically to your pharmacy of choice. This will save you time in having to attend the Practice to collect your prescription. If you would like to use this facility, please contact your pharmacy to ask them to nominate themselves as your pharmacy of choice. Your prescription will then be waiting for collection from your pharmacy 48 hours from request. Thank you.
NHS Summary Care Records
NHS Summary Care Records Read more…
Appointments
Our doors are open 8.30 am - 6.00pm Monday to Friday.
Telephone lines are open from 8.00 am - 6.00pm Monday to Friday.
*To reduce call wait times between 8.00am and 10.00am (when staff are dealing with appointment requests) please call after 10.00am for test results or other queries.*
To see one of our doctors, nurse practitioner or nurses, please call within these hours to arrange an appointment. The Practice now operates a new system, whereby the doctor of your choice will call you back to speak to you before booking your appointment. This enables you and the doctor, to arrange a mutually convenient time.
It may be possible, if you wish, to deal with your problem by phone. If this option appeals to you, please ask the doctor, and we will be more than happy to try and help. Like you, we value continuity of your care. If possible, please try and request the same doctor who has previously dealt with you.
To read more about this system, please see the link below.
There are 3 ways you can book an appointment:
- Telephone - 01642 746800 it is advisable to contact the surgery early for a same day call back
- Online - access our website www.coulbymedicalpractice.com for patient access to book a call back appointment
- In person - You can come into surgery and request a call back. Surgery doors open at 8.30am
OUT OF HOURS STAR SCHEME :
The South Tees Access and Response (STAR) scheme has been set up by GPs to improve access to their services outside the current core hours for patients needing urgent care or advice.
Patients can now see or speak to a GP urgently on weekdays (6.30-9.30pm) weekends and Bank Holidays (8am - 8pm).
Patients wanting to see a GP can access the service by ringing NHS 111 – the urgent care helpline. A GP will then call you back to offer advice or an appointment at the surgery.
More information can be found at http://www.southteesaccessresponse.nhs.uk
You can also view this video about the STAR scheme
