COULBY MEDICAL PRACTICE

01642 746800

Accessibility Statement

Accessibility statement for Coulby Medical Practice

This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the website content. This may inadvertently introduce non-accessible content. We will always respond to and resolve any accessibility issues promptly and courteously.

This website is run by Coulby Medical Practice. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • submit a form using just a keyboard

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • you may not be able to use the map on our Practice Boundary page – call or email us using the details below for details in another format

Feedback and contact information

If you need information on this website in a different format like large print, easy read, audio recording or braille:

  • email coulby.mp@nhs.net
  • call 01642 746800

We’ll consider your request and get back to you in 14 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the practice managers Susan Suggett/Sarah Richardson using the feedback and contact information above.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person [Edit or remove this section as appropriate]

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our practice has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Contact us via email at coulby.mp@nhs.net or by phone on 01642746800.

Technical information about this website’s accessibility

Coulby Medical Practice is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Some complex text still remains on the website. If you require further explanation, please contact the practice who will do their best to assist.

Disproportionate burden

NA

Content that’s not within the scope of the accessibility regulations

NA

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

For example, we do not plan to fix the docx, doc, and PDF files that currently exist on our website, mainly located on our Self Help page (https://coulbynewham.gpsurgery.net/patient-info/self-help).

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

Our website is provided by GPsurgery.net. Website accessibility is an essential part of providing high quality websites for NHS GP practices. GPsurgery.net reviews the accessibility of their website templates as part of their regular development cycle and will always support our practice to resolve any accessibility issues should they arise.

Preparation of this accessibility statement

This statement was prepared on 21.9.20. It was last reviewed on 21.9.20.

The standard website template was last tested on 10.09.2020. The test was carried out by GPsurgery.net.

This website is based on a series of standard page templates. We tested the Home page, a standard text-based page, a standard page that includes a form, the Team page, the News page and an individual news item to ensure a representative proportion of the website was tested.

This website was last tested by the practice on 21.9.20. The test was carried out by Coulby Medical Practice.