Patients, relatives, carers, or any other stakeholder that wishes to raise a complaint has the right to do so. We take complaints very seriously and every effort will be made to answer your concerns as soon as possible. Please make sure that complaints are made as soon as possible after the event; they should normally be made within 12 months of the date of the event, or as soon as the matter first came to your attention.
You have to right to either raise your complaint with the practice, or via the commissioner of the service the Integrated Care Board (ICB) if you do not with to speak to a member of our team.
Please see our complaints leaflet
If you do not wish to speak to a member of our team, you can make your complaint to the commissioner of the service, the Integrated Care Board (ICB):
Primary Care Complaints
c/o North of England Commissioning
Support Unit
John Snow House
University Science Park
Durham
DH1 3YG
Tel: 0191 512 8277
necsu.complaints@nhs.net
Complainants may also wish to contact the Carers Federation ICA, The Executive Centre, Cuthbert House, City Road, All Saints, Newcastle, NE1 2ET Telephone: 0808 802 3000 for support in making your complaint.
If you remain dissatisfied with the response to your complaint and do not wish to arrange a meeting to discuss this further, you have the right to escalate your complaint to the Parliamentary and Health Service Ombudsman (PHSO) to review your case. You can contact the PHSO on telephone: 0345 015 4033 or in writing to: The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP.
Email: phso.enquiries@ombudsman.org.uk
