Patients that have difficulty hearing or who are unable to use a telephone verbally are able to use Text Relay to communicate with the Practice from a text phone. The user can type a message from their keyboard in confidence through an operator. The operator reads it word for word to the person at the Practice. The staff member will then respond, and the Text Relay operator types exactly what is said so that the patient can read the conversation on their textphone display panel. All calls made via Text Relay are confidential and the service operates around the clock. The text phone user simply needs to dial 18001 plus the full contact number to access this service.
For further information about Text Relay please visit their website at http://www.textrelay.org/