Appointments

Appointments at Coulby Medical Practice

Our practice is open:

Phone lines are open Monday to Friday 8:00am to 6pm

Surgery is open Monday to Friday 8:30am to 6pm

If you have an emergency outside of surgery hours, please ring NHS 111 for urgent advice or 999 if your symptoms are life threatening.

Please use eConsult as your first choice when contacting us if you can as this will be the fastest and most efficient way for you and the Practice. There are three ways that you will be able to ask for medical help:

1. Via Online system eConsult. To use eConsult you need access to the internet from your computer, tablet, or smartphone. You will find eConsult on the front page of our practice website www.coulbymedicalpractice.com
You do not need to register to use the eConsult service it is available to all patients. Just click on the GET STARTED button and follow the instructions.

eConsult will be available from 8am – 4pm, Monday – Friday (excluding bank holidays).

If we receive an extremely high volume of eConsult requests before 4pm eConsult may be switched off earlier but will be available from 8am the next working day.

eConsult - contact your GP online for advice with your query

2. If you are unable to use the internet this way, or if it’s after 4pm or eConsult is not available then you should phone the Practice on 01642 045830. *

3. You can also drop into the surgery in person between 8.30 am – 6pm Monday-Friday and talk to the reception team *

 

Appointments By Online Services

We would strongly recommend downloading the NHS app or Patient Access to your computer, tablet or smartphone and creating an NHS Account. You can register for this yourself but under some circumstances you may require some information from us. Please contact us if this is the case.

You can not only use Online Services to book certain appointments, but you can also use them to order your repeat medication, and view your medical record.

When using online services such as these to book an appointment, you MUST FOLLOW THE INSTRUCTIONS ON THIS PAGE.

Failure to do so may cause you to have to rebook your appointment.

 

Self-Referral Services

You can now self-refer to following services by clicking the links or calling the numbers below.

New Pregnancy

If you are newly pregnant, please register with the midwives on Badger Notes.

Anxiety, Depression, Stress and other mental health concerns

If you are in crisis, please contact the TEWV Crisis Team on 0800 0516 171.

For life changing support and services to those struggling with depressions, stress, anxiety and other mental and emotional issues, you can self-refer to the following service by visiting Impact on Teesside or calling 01642 573 924.

Contraception and sexual health

For free and confidential sexual health services in Teesside including information and advice on all types of contraception and STI testing and treatment visit

Teesside Sexual Health Service or call 0300 330 1122.

 

Punctuality and Late Running Surgeries

We have a self-check in machine in the waiting room. When you arrive, check yourself in so the clinician knows that you are waiting. If you are unsure about using this machine, please ask reception.

We offer a 10 minute appointment system and the most pressing or urgent issues will always be dealt with first. If you have more than one problem and have only booked one appointment, it’s best to come back another day. This helps keep us on time and allows more patients to access our care.

Our commitment to you is to always start our surgeries on time. Inevitably there are some instances where a patient may have a particular need which requires more of the doctor’s time. These situations cannot be rushed and the doctor may end up running late. We make no apology for this. Remember – one day it may be your turn!

We really do appreciate your understanding and tolerance when this happens. If you cannot wait then please let reception know. It may be that you can rebook another appointment, or the doctor may be able to phone you back later.

Date published: 8th October, 2014
Date last updated: 10th January, 2024